Frequently Asked Questions
Find answers to common questions about our products, ordering process, and services
What is the minimum order quantity (MOQ)?
Our MOQ varies by product type. For chairs, the typical MOQ is 50-100 pieces. For sofas and larger items, the MOQ is usually 10-20 pieces.
How long does shipping to Europe take?
Shipping time to Europe typically ranges from 25-35 days for sea freight. We also offer air freight options for urgent orders.
Can I request custom furniture designs?
Yes, we offer OEM/ODM services. Our design team can help create custom furniture based on your specifications and requirements.
What payment methods do you accept?
We accept T/T (bank transfer), L/C (letter of credit), and PayPal for smaller orders. Typical terms are 30% deposit with 70% before shipment.
What quality guarantees do you offer?
All products undergo strict QC inspection before shipment. We provide quality certificates and offer replacement for any defective items.
How can I order samples?
Samples can be ordered through our website or by contacting our sales team. Sample costs are typically refunded with bulk orders.
What materials are available for furniture?
We offer a wide range of materials including solid wood, engineered wood, metal, fabric, leather, and various plastics.
How is shipping cost calculated?
Shipping costs depend on destination, volume (CBM), and shipping method. We provide detailed quotes after receiving your order details.